Terms and Conditions
Terms and Conditions – Mal Store
Friday: Processing Time
• Orders will be processed within the timeframe shown below the purchase time tag if the purchase speed exceeds the stated timeframe.
• The processing time may exceed the stated timeframe in the following cases:
• Seasonal pressures.
• Supplier delays.
• Shipping company delays.
• Weather conditions or force majeure.
• Any delay does not preclude the possibility of compensation for any waiting period.
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However: Cancellation
• A full refund request can be canceled if the order status has not changed to:
• “Processing”
• “Delivery”
• An order cannot be canceled after it has been shipped or handed over for shipment.
• An order cannot be canceled after the new product has been received.
• Cancellation requests will not be accepted if the reason for the order is:
• Failure to carefully read the product description.
• Incorrect selection by the customer.
• Incorrect shipping information.
In case of emergency order cancellation, please contact customer service at:
📞 +966 54 845 5342
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Third: Exchange and Return
• Request a return within 7 days of receiving the product, in accordance with the Saudi e-commerce regulations, provided that:
• The product is unused.
• It is in its original condition.
• It contains its original components and packaging.
• Products cannot be returned after being opened or damaged if this results in defects in product quality or the inability to resell it.
• Products that have been used, damaged, or have had any of their accessories tampered with are not eligible for return.
• For complete details, please visit the website and access the dedicated return policy.
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Fourth: Responsibilities
• The customer is responsible for reading the product description and specifications before purchasing.
• The customer is not responsible for any unsuitable choices resulting from failure to review product details.
• The store reserves the right to refuse any request that violates the return policy. ⸻
Ronaldo: General Download
• Subscribe to the store. Terms and conditions may be modified at any time without prior notice.
• All transactions are subject to the complex regulations in the Kingdom of Saudi Arabia.
• Proceeding with the purchase process implies acceptance of all the above terms and conditions.
Sixth: Combating Corruption and Misuse
• Reserving the right to refuse or suspend any order in case of suspected fraud or misuse of the return policy or warranty.
• Immediately refer the following to the store, temporarily or permanently:
• Suspiciously recorded return requests.
• Products returned in a condition different from their original condition.
• Products with an unproven defect after use of a pencil.
• Returning and exchanging a product, then requesting another return to the region.
• Taking full responsibility for taking the necessary measures in the event of legal proof.
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Seventh: Inspection of Returned Products
• All returned items undergo technical inspection before a refund or exchange is approved.
• If the product is:
• Used
• Damaged
• Incomplete
• Missing accessories
In addition, the store may refuse the order or deduct a percentage of the value to comply with market regulations.
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Second: Shipping Data Responsibility
• The store is responsible for any potential shipping data.
• In case of return due to an incorrect address or non-delivery:
• The customer is responsible for return shipping.
• The store has the right to deduct shipping costs from the return amount.
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Ninth: Force Majeure
• No claim for compensation for any liability for refusal or non-performance due to circumstances beyond our control, such as:
• Natural disasters
• Power outages
• The official company
• Shipping system failure
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Tenth: Limitation of Liability
• The store"s financial liability is limited to the product"s value only.
• No liability for any indirect or consequential damages resulting from the use of the product.
• No liability for misuse after receipt.